Shannon Felmingham on behalf of Coastal View Finance Pty Ltd is committed to the efficient and fair resolution of all client complaints as and when they are received. This level of fairness in treatments applies to all involved in any complaints or dispute process.
Shannon Felmingham on behalf of Coastal View Finance Pty Ltd has two types of dispute resolution processes for clients:
Internal Disputes Resolution Scheme
Our internal complaints handling system is easy to understand and in plain English. Shannon Felmingham on behalf of Coastal View Finance Pty will make every effort to ensure that the client has every opportunity to express their concern and complaint.
If you have a concern or complaint with us you may:
External Complaints Resolution (AFCA)
NLG is a member of AFCA (Australian Financial Complaints Authority), clients are free to make enquiries with AFCA to addresses any grievances they may have.
Complaints can be lodged with AFCA electronically via their website, or in writing to:
Australian Financial Complaints Authority
G.P.O. Box 3
Melbourne VIC 3001
Office Hours are Monday to Friday 9.00am – 5.00pm (AEST)
Contact Details: Ph: 1800 931 678